Legal
Client terms
These terms are an agreement between Atomx LLC, a Wyoming company (“Atomx”), and the business signing up (“you”). You accept them by ticking the box when you save your card. The public Terms & Conditions and Privacy Policy also apply; where they differ, these terms win for you as a client.
1. What you get
- The automations in the plan you chose, as described on the services page on the day you sign, set up for your business and run by Atomx.
- A website, if you bought one (section 8).
- Your plan’s fair-use limit, as published on the pricing page (now 500 customer conversations a month with the AI Text Receptionist). Above it, Atomx talks to you first. There is never an automatic extra charge.
- Not included: advertising, your domain renewal (unless Atomx bought the domain for you), your email, and anything a custom automation needs. Custom work is quoted separately and built only after you agree to the quote.
2. Trial, charges and canceling
- Free trial. Your automations run on your real customers for 14 days at no charge. If you sign up on the website, the 14 days start when your automations go live, not when you save your card. Your card is saved by Stripe and not charged during the trial. Atomx never sees your card number.
- Reminder. Three days before the trial ends, you get an email with the amount and the date.
- First charge. On day 15, if you have not canceled, your first month is charged. Then the same amount is charged on the same date each month.
- Canceling. Any time, by call, text or email. No notice period, no lock-in, no fee. Cancel before day 15 and you pay nothing. Cancel later and service runs to the end of the month you paid for, and nothing more is charged.
- Refunds. Payments already taken are not refunded, except when Atomx got it wrong: a wrong amount, a duplicate charge, a charge after you canceled, or a service you paid for that Atomx did not deliver.
- Paying for a year upfront. From day 15, or any time later, you can pay for a year at once and get 2 months free: you pay for 10 months and get 12, on your plan and on Website Care. For Meta ads this is offered only after about 90 days of ads. Atomx sends you an invoice for the year, paid by bank transfer, and your monthly charges stop for the 12 months it covers. A year paid upfront is not refunded, except when Atomx got it wrong or did not deliver what you paid for, as above. It does not renew by itself: in month 11 Atomx asks whether you want another year or to go back to monthly.
- Price changes. At least 30 days’ notice. Your price is locked for the period promised on the pricing page when you signed.
- Unpaid charges. If a charge fails and is not fixed within 7 days, Atomx may pause your automations until it is.
3. What you are responsible for
- Your information. Your business details, opening hours, services, prices and the answers the assistants give are based on what you tell Atomx. You check them before launch and tell Atomx when they change.
- Your customer list. If you give Atomx a list of past customers, you confirm that they are your own customers, that you collected their details lawfully, and that you are allowed to contact them. Atomx only emails them, never texts them, and shows you the wording first.
- Opt-outs you receive. If a customer tells you directly to stop contacting them, you tell Atomx, and Atomx stops.
- Registration details. The business details you give for text-message registration are true and yours.
- Your work. You are responsible for the jobs you do, your quotes, prices, warranties and dealings with your customers. Atomx is not a party to them.
4. Messages sent in your name
- Text messages are only: replies to people who called or texted you first, and appointment reminders to people who ticked the box to receive them. Atomx does not send marketing texts.
- Marketing messages (past customers, seasonal check-ins, weather heads-ups) go by email only, each with a working unsubscribe link and your business’s postal address.
- Every opt-out (STOP, unsubscribe) is honored at once and kept even after you leave.
- You see the wording of every kind of message before it goes out.
5. The AI assistants
- They answer only from the information you approved, and quote only the prices you approved.
- They hand a conversation to you when they can’t answer, when someone is upset, in an emergency, or when someone asks for a person. You follow up on what they hand you.
- They say they are automated if anyone asks.
- They can still get something wrong. When you take over a conversation, check what was said. A price or promise the assistant was not given by you is not one you have to honor.
6. Support and fixes
- Support hours: every day, 3:00 a.m. to 5:00 p.m. US Eastern. Call or text (307) 205-8899, or email nikolai@atomx.pro.
- Replies: within one day, usually the same day.
- Something stops working: Atomx aims to fix problems on its side the same day, during support hours, and tells you what happened.
- No uptime promise. Messages travel through phone carriers, email providers and hosting companies that Atomx does not control, and none of them promise delivery.
- Downtime credit. If something Atomx runs for you stops working for more than 24 hours in a row through Atomx’s own fault, you are not charged for those days: they come off your next charge. It does not apply when a phone carrier, the texting provider or your own phone setup is at fault.
7. Your data
- Your customer data is yours. Atomx uses it only to run your service, never sells it, and never uses it for anyone else. The companies that help run the service are listed in the Privacy Policy.
- Download it any time from your client portal.
- When you leave, it stays readable for 90 days, then it is deleted. Atomx keeps only opt-out records, billing records and a log of account changes.
- If there is a security problem that affects your data, Atomx tells you promptly once it knows.
8. Websites
- Price as quoted on the call, paid only after you approve the finished site, in one payment.
- Approving means telling Atomx in writing (email or text) that the site can go live.
- Changes. As many changes as you need within what was agreed on the call, until you approve. A new page or a different direction is quoted first. After approval, small changes come under Website Care.
- Website Care starts the day your site goes live. On a site alone, its first 14 days are free (once per business, like the free trial) and the first charge is on day 15, then monthly. If you already pay a monthly plan, Website Care is added to that plan’s next charge after the site goes live. It is included with No More Lost Jobs and Meta Ads + Everything.
- If you decide not to go ahead, you owe nothing, and the draft is not published.
- Ownership. After payment, the site’s words and design are yours, and the domain is always in your name. Photos and fonts stay under their own licenses. On leaving, you get the site’s files and the domain transfer code, free. Hosting stops when payment for Website Care does.
9. Liability
- Atomx is not liable for indirect losses, including lost jobs, lost profits or missed appointments caused by a message that was delayed or not delivered.
- Atomx’s total liability for anything under these terms is limited to what you paid Atomx in the three months before the claim.
- You cover Atomx against claims from your customers about your work, or about messages sent to a list you supplied without the right to contact them. Atomx covers you against claims caused by Atomx sending a message you did not approve, or contacting someone after they opted out.
10. Ending the service
- You may cancel at any time (section 2).
- Atomx may end or pause the service if it is used for something illegal or abusive, or to send messages the carriers’ rules forbid, with notice where the law and the carriers allow it.
- Sections 3, 7 and 9 continue after the service ends.
11. Changes and the rest
- Atomx may change these terms with 30 days’ notice by email. If you don’t agree, you may cancel before they take effect.
- These terms are governed by the laws of the State of Wyoming.
- Before any formal dispute, both sides try to settle it by talking first.
Contact
Atomx LLC
30 N Gould St Ste N, Sheridan, WY 82801
Email: nikolai@atomx.pro
Phone: (307) 205-8899